Hosted Exchange - Revision history

Hbsadmin at 15:15, 28 August 2025

2025-08-28T15:15:31Z

← Older revision		Revision as of 15:15, 28 August 2025
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	''Customer will be billed accordingly when end of month report is run.''		''Customer will be billed accordingly when end of month report is run.''

			== Setup Email Forwarding ==
			Go to https://portal.hbscloudservices.com

			# Click on user you want to setup the forward for
			# Service Management > Exchange 2016 Service > Forwarding Address
			# Here you will specify an existing object: Forwarding Address > select recipient object > Select > Save
			# Or Create Contact For Forwarding > enter Display Name, Target (External) Email Address, Internal Email (unique address), & set Use Contact Target Address As Primary Address to Yes > Save > Forwarding Address > select your newly created contact > Select > Save

			== Hosted Exchange Remote Wipe Device ==

			# 1. Sign in to webmail at https://webmail.hbscloudservices.com or <nowiki>https://webmail.YOURDOMAIN.COM</nowiki>
			# 2. Select “Options” in the upper right corner.
			# 3. Select “See All Options…”
			# 4. On the left hand side, Select “Phone”
			# 5. Select the device you would like to be wiped, and select “Wipe Device”
			# 6. A dialog box will pop up to confirm if you would like to wipe the device. Answer accordingly.

			== Hosted Exchange Email Relay ==

			* SMTP Server: smtp.hbscloudservices.com
			* Port: 587
			* TLS
			* Authentication: yes (must use a mailbox listed in customer panel)
			* "From:" field must use the same email address you used to authenticate or any alias assigned to that mailbox.

			== Hosted Exchange DNS ==
			Below are the DNS records for setting up Hosted Exchange. MX & smtp records are only needed if there is no spam filter.
			{\| class="wikitable"
			!Record
			!Type
			!Value
			\|-
			\|@
			\|MX
			\|mx1-us1.ppe-hosted.com.
			mx2-us1.ppe-hosted.com.
			\|-
			\|@
			\|TXT
			\|"v=spf1 include:spf.hbscloudservices.com -all"
			\|-
			\|smtp
			\|A
			\|64.25.115.181
			\|-
			\|autodiscover
			\|A
			\|64.25.115.182
			\|-
			\|webmail
			\|CNAME
			\|webmail.hbscloudservices.com.
			\|}

Hbsadmin at 15:12, 28 August 2025

2025-08-28T15:12:12Z

← Older revision		Revision as of 15:12, 28 August 2025
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	[[File:HE User Filter.png\|none\|thumb\|933x933px]]		[[File:HE User Filter.png\|none\|thumb\|933x933px]]

			== Add New Mailbox ==
			https://portal.hbscloudservices.com/ > Users > Add > Fill in required fields > Save > Service Management > Add > Exchange 2019 Service > select Available Plan > Save

			If the new mailbox needs to receive external email, make sure to add it to Proofpoint.

			== Check Mailbox Size and Usage ==
			Go to https://portal.hbscloudservices.com

			Click user's Display Name you would like to check > Service Management > Exchange 2016 Service > Mailbox allocated size.
			[[File:Mailbox Size Usage.png\|none\|thumb\|502x502px]]

			== Add Extra Mailbox Space ==
			[https://support.microsoft.com/en-us/office/manage-my-mailbox-size-in-outlook-792b521c-3f4e-404e-b436-9c197bad6f45 Mailbox Cleanup] is the first step to do before adding storage to try and save space.

			# Click on '''mailbox''' needing the space change
			# Select '''Service Management''' > '''Exchange 2016 Service''' > '''Mailbox allocated size'''
			# Using the '''Change Mailbox Size''' drop down select the new size
			#* If removing space, ensure there is enough free space to remove
			# Click '''Save'''

			''Customer will be billed accordingly when end of month report is run.''

Hbsadmin at 14:44, 28 August 2025

2025-08-28T14:44:29Z

← Older revision		Revision as of 14:44, 28 August 2025
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	Go get started go to https://portal.hbscloudservices.com - You must be granted company admin rights.		Go get started go to https://portal.hbscloudservices.com - You must be granted company admin rights.

	* User tab > bottom right count, ~~minus~~ any users without the Exchange logo/service.		Go to the User tab and look at the bottom right count, subtract any users without the Exchange logo/service.

	[[File:HE User Filter.png\|none\|thumb\|933x933px]]		[[File:HE User Filter.png\|none\|thumb\|933x933px]]

Hbsadmin at 14:43, 28 August 2025

2025-08-28T14:43:52Z

← Older revision		Revision as of 14:43, 28 August 2025
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	* [[Password Android Update]]		* [[Password Android Update]]
	* [https://support.microsoft.com/en-us/office/recover-and-restore-deleted-items-in-outlook-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce#bkmk_recoverableitems Recover deleted items in Outlook]		* [https://support.microsoft.com/en-us/office/recover-and-restore-deleted-items-in-outlook-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce#bkmk_recoverableitems Recover deleted items in Outlook]

			== User Count/Amount Billed ==
			Reports will be run last day of each month. If it's a weekend or holiday, reports will be run next business day.

			Go get started go to https://portal.hbscloudservices.com - You must be granted company admin rights.

			* User tab > bottom right count, minus any users without the Exchange logo/service.

			[[File:HE User Filter.png\|none\|thumb\|933x933px]]

Hbsadmin at 14:40, 28 August 2025

2025-08-28T14:40:33Z

← Older revision		Revision as of 14:40, 28 August 2025
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	Go back to [[Main Page]]		Go back to [[Main Page]]
			Outlook 2010 will NO longer be supported. Current users must upgrade, and new customers must use 2013 or later.

			* OWA URL: https://webmail.hbscloudservices.com
			* [[Email Settings for Android]]
			* [[Email Settings for iPhone]]
			* [[Password Change OWA]]
			* [[Password Change Portal]]
			* [[Password Enforced Change]]
			* [[Password iPhone Update]]
			* [[Password Android Update]]
			* [https://support.microsoft.com/en-us/office/recover-and-restore-deleted-items-in-outlook-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce#bkmk_recoverableitems Recover deleted items in Outlook]

Hbsadmin: Created page with "Go back to Main Page"

2025-08-28T14:26:48Z

Created page with "Go back to Main Page"

New page

Go back to [[Main Page]]