Veeam Management Agent Offline - Revision history

Hbsadmin at 14:28, 28 August 2025

2025-08-28T14:28:30Z

← Older revision		Revision as of 14:28, 28 August 2025
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	* '''No automatic license renewals or installs.''' - HBS provided licenses will fail to renew leading Veeam to fall back to Community Edition.		* '''No automatic license renewals or installs.''' - HBS provided licenses will fail to renew leading Veeam to fall back to Community Edition.
	* '''No backup monitoring.''' - Veeam MA sends reports to the Service Provider Console, this is then used by Backup Radar to monitor backups.		* '''No backup monitoring.''' - Veeam MA sends reports to the Service Provider Console, this is then used by Backup Radar to monitor backups.
	* '''No usage reporting.''' - Veeam MA sends license ~~usage~~ metrics to the Service Provider Console for accurate and timely billing.		* '''No usage reporting.''' - Veeam MA sends license and job metrics to the Service Provider Console for accurate and timely billing.

	== Veeam MA Automatic Restart Script - Recommended ==		== Veeam MA Automatic Restart Script - Recommended ==

Hbsadmin at 20:36, 27 August 2025

2025-08-27T20:36:42Z

← Older revision		Revision as of 20:36, 27 August 2025
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	{{#seo:		{{#seo:
	\|title_mode=append		\|title_mode=append
	\|title=~~HBS Cloud Wiki~~		\|title=Veeam Management Agent Offline
	\|keywords=HBS Cloud Services, HBS Cloud Services Wiki, HBS Cloud Wiki, HBS Wiki		\|keywords=HBS Cloud Services, HBS Cloud Services Wiki, HBS Cloud Wiki, HBS Wiki
	\|description=		\|description=

Hbsadmin at 20:36, 27 August 2025

2025-08-27T20:36:02Z

← Older revision		Revision as of 20:36, 27 August 2025
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	\|keywords=HBS Cloud Services, HBS Cloud Services Wiki, HBS Cloud Wiki, HBS Wiki		\|keywords=HBS Cloud Services, HBS Cloud Services Wiki, HBS Cloud Wiki, HBS Wiki
	\|description=		\|description=
	\|image=https://wiki~~-stage~~.hbscloudservices.com/resources/assets/hbslogo.webp		\|image=https://wiki.hbscloudservices.com/resources/assets/hbslogo.webp
	\|image_alt=HBS Cloud Services Wiki		\|image_alt=HBS Cloud Services Wiki
	\|site_name=HBS Cloud Services Wiki		\|site_name=HBS Cloud Services Wiki

Hbsadmin at 20:34, 27 August 2025

2025-08-27T20:34:46Z

← Older revision		Revision as of 20:34, 27 August 2025
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	* [https://www.veeam.com/kb1873 How To Export Windows Event Logs]		* [https://www.veeam.com/kb1873 How To Export Windows Event Logs]
	* [https://www.veeam.com/kb2766#:~:text=upload%20is%20complete.-,More,-Information Veeam Service Provider Console – Compile and Upload Management Agent Logs]		* [https://www.veeam.com/kb2766#:~:text=upload%20is%20complete.-,More,-Information Veeam Service Provider Console – Compile and Upload Management Agent Logs]

			{{#seo:
			\|title_mode=append
			\|title=HBS Cloud Wiki
			\|keywords=HBS Cloud Services, HBS Cloud Services Wiki, HBS Cloud Wiki, HBS Wiki
			\|description=
			\|image=https://wiki-stage.hbscloudservices.com/resources/assets/hbslogo.webp
			\|image_alt=HBS Cloud Services Wiki
			\|site_name=HBS Cloud Services Wiki
			\|locale=en_EN
			\|type=website
			\|modified_time={{REVISIONYEAR}}-{{REVISIONMONTH}}-{{REVISIONDAY2}}
			\|published_time=2025-08-25
			}}

Hbsadmin at 16:25, 27 August 2025

2025-08-27T16:25:03Z

← Older revision		Revision as of 16:25, 27 August 2025
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	irm <nowiki>https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt</nowiki> \| iex		irm <nowiki>https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt</nowiki> \| iex
	If you have issues with this command or prefer to first look at the script, you can [https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt download it] and run it offline as well using [[wikiversity:PowerShell/ISE\|PowerShell ISE]].		If you have issues with this command or prefer to first look at the script, you can [https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt download it] and run it offline as well using [[wikiversity:PowerShell/ISE\|PowerShell ISE]].

			== Manually restart Veeam MA ==
			This can be done by running the following commands from an elevated Command Prompt to kill and start the Veeam Management Agent Service.
			taskkill /F /IM Veeam.MBP.Agent.exe

			net start VeeamManagementAgentSvc

	== Collect logs for Management Agent not reporting ==		== Collect logs for Management Agent not reporting ==

Hbsadmin: Created page with "Go back to Veeam Software guides or Main Page. A known issue with the Veeam Management Agent (MA) is that it can crash or fail to restart. This commonly happens when the Service Provider Console is in active maintenance mode. Veeam is aware of this issue and working on fixing it. Until then we have provided our customers with a temporary fix that solves the issue of Veeam MA going offline. ==== What happens if the Veeam MA is offline: ==== * '''..."

2025-08-27T16:23:37Z

Created page with "Go back to Veeam Software guides or Main Page. A known issue with the Veeam Management Agent (MA) is that it can crash or fail to restart. This commonly happens when the Service Provider Console is in active maintenance mode. Veeam is aware of this issue and working on fixing it. Until then we have provided our customers with a temporary fix that solves the issue of Veeam MA going offline. ==== What happens if the Veeam MA is offline: ==== * '''..."

New page

Go back to [[Veeam Software|Veeam Software guides]] or [[Main Page]].

A known issue with the Veeam Management Agent (MA) is that it can crash or fail to restart. This commonly happens when the Service Provider Console is in active maintenance mode. Veeam is aware of this issue and working on fixing it. Until then we have provided our customers with a temporary fix that solves the issue of Veeam MA going offline.

==== What happens if the Veeam MA is offline: ====

* '''No automatic license renewals or installs.''' - HBS provided licenses will fail to renew leading Veeam to fall back to Community Edition.
* '''No backup monitoring.''' - Veeam MA sends reports to the Service Provider Console, this is then used by Backup Radar to monitor backups.
* '''No usage reporting.''' - Veeam MA sends license usage metrics to the Service Provider Console for accurate and timely billing.

== Veeam MA Automatic Restart Script - Recommended ==
To resume accurate billing and monitoring of backup jobs, run the following command from an elevated PowerShell prompt on the Veeam B&R server.
irm <nowiki>https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt</nowiki> | iex
If you have issues with this command or prefer to first look at the script, you can [https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt download it] and run it offline as well using [[wikiversity:PowerShell/ISE|PowerShell ISE]].

== Collect logs for Management Agent not reporting ==
To help us and Veeam better resolve the bug we may ask for logs.

* [https://www.veeam.com/kb1789#:~:text=of%20this%20article.-,Quick How to Locate and Collect VSS/VIX Log Files From Guest OS]
* [https://www.veeam.com/kb1873 How To Export Windows Event Logs]
* [https://www.veeam.com/kb2766#:~:text=upload%20is%20complete.-,More,-Information Veeam Service Provider Console – Compile and Upload Management Agent Logs]