Hosted Exchange

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Outlook 2010 will NO longer be supported. Current users must upgrade, and new customers must use 2013 or later.

• OWA URL: https://webmail.hbscloudservices.com
• Email Settings for Android
• Email Settings for iPhone
• Password Change OWA
• Password Change Portal
• Password Enforced Change
• Password iPhone Update
• Password Android Update
• Recover deleted items in Outlook

User Count/Amount Billed

Reports will be run last day of each month. If it's a weekend or holiday, reports will be run next business day.

Go get started go to https://portal.hbscloudservices.com - You must be granted company admin rights.

Go to the User tab and look at the bottom right count, subtract any users without the Exchange logo/service.

Add New Mailbox

https://portal.hbscloudservices.com/ > Users > Add > Fill in required fields > Save > Service Management > Add > Exchange 2019 Service > select Available Plan > Save

If the new mailbox needs to receive external email, make sure to add it to Proofpoint.

Check Mailbox Size and Usage

Go to https://portal.hbscloudservices.com

Click user's Display Name you would like to check > Service Management > Exchange 2016 Service > Mailbox allocated size.

Add Extra Mailbox Space

Mailbox Cleanup is the first step to do before adding storage to try and save space.

1. Click on mailbox needing the space change
2. Select Service Management > Exchange 2016 Service > Mailbox allocated size
3. Using the Change Mailbox Size drop down select the new size
   • If removing space, ensure there is enough free space to remove
4. Click Save

Customer will be billed accordingly when end of month report is run.

Setup Email Forwarding

Go to https://portal.hbscloudservices.com

1. Click on user you want to setup the forward for
2. Service Management > Exchange 2016 Service > Forwarding Address
3. Here you will specify an existing object: Forwarding Address > select recipient object > Select > Save
4. Or Create Contact For Forwarding > enter Display Name, Target (External) Email Address, Internal Email (unique address), & set Use Contact Target Address As Primary Address to Yes > Save > Forwarding Address > select your newly created contact > Select > Save

Hosted Exchange Remote Wipe Device

1. 1. Sign in to webmail at https://webmail.hbscloudservices.com or https://webmail.YOURDOMAIN.COM
2. 2. Select “Options” in the upper right corner.
3. 3. Select “See All Options…”
4. 4. On the left hand side, Select “Phone”
5. 5. Select the device you would like to be wiped, and select “Wipe Device”
6. 6. A dialog box will pop up to confirm if you would like to wipe the device. Answer accordingly.

Hosted Exchange Email Relay

• SMTP Server: smtp.hbscloudservices.com
• Port: 587
• TLS
• Authentication: yes (must use a mailbox listed in customer panel)
• "From:" field must use the same email address you used to authenticate or any alias assigned to that mailbox.

Hosted Exchange DNS

Below are the DNS records for setting up Hosted Exchange. MX & smtp records are only needed if there is no spam filter.

Record	Type	Value
@	MX	mx1-us1.ppe-hosted.com. mx2-us1.ppe-hosted.com.
@	TXT	"v=spf1 include:spf.hbscloudservices.com -all"
smtp	A	64.25.115.181
autodiscover	A	64.25.115.182
webmail	CNAME	webmail.hbscloudservices.com.