Quarantine Digests
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About Quarantine Digests
The quarantine digest is an email that contains a list of those emails that were quarantined by Proofpoint Essentials and, as a result, were not delivered to the intended recipient. The digest allows users to easily review emails that were quarantined and optionally, take an action such as releasing an email for delivery to the intended user.
Emails classified as malicious (e.g., malware) are not included in the quarantine digest.
Quarantine Digest Actions
Depending on additional organization settings, such as spam settings (which opens the email content in a new tab), users may be unable to take actions on certain messages. Instead they will see the message "Contact Administrator to take action on this email".
| Action | Description |
|---|---|
| Preview | Launches a web browser where the email is safely displayed (i.e removal of clickable links, attachments and images) for the user to preview. This allows the user to make an informed decision about what to do with the email, such as releasing it from quarantine. |
| Release | Releases the email from quarantine. A released email's content, URLs and attachments are scanned again and then the email is delivered to the user. |
| Release & Approve | Releases the email from quarantine and adds the email's sender to the user's safe sender list. Future emails from the sender will not be quarantined unless they are classified as malicious. |
| Block | Adds the email sender to the user's blocked sender list. Future emails from the sender will be quarantined. |
Update Quarantine Digest Settings
Quarantine digest settings can be applied to the entire organization or just to individual users.
To make changes that Apply to All Users in the Organization
- Under Administration, click Account Management, then Digests.
- You see a list of possible settings and their values (see "Available Settings" below for details). Make any necessary changes to the settings and then do one of the following:
- To have the changed settings be the defaults for new users, click Save.
- To apply the changed settings to existing users, click Update Quarantine Digest settings for all existing user accounts, then click Save.
To make changes That Apply to a specific user
- Under Administration, click User Management, then Users.
- Click the name of the user you wish to edit settings for.
- In the top menu bar, click Digests.
- Update the digest settings (see Settings Breakdown table below for details) as needed.
Available Settings
| Setting | Options |
|---|---|
| Receive Quarantine Digests | Yes or No:
If "yes", quarantine digests are sent to users associated with the organization. If "no", quarantine digests are not sent to those users. |
| Only include messages quarantined since the last Quarantine Digest was sent | Yes or No:
If "yes", quarantine digests include only emails that have been quarantined since the last digest was delivered. If "no", quarantine digests include a list of all quarantined emails. |
| Quarantine Digest delivery start time | The hour at which quarantine digest delivery will begin. |
| Interval between Quarantine Digest checks | The frequency with which quarantine digests are delivered, ranging from every 4 hours to every 24 hours.
If, when the time to deliver quarantine digests arrives, there are no new quarantined emails since the last quarantine digest was sent, and the "Only include messages quarantined since the last Quarantine Digest was sent" option is enabled, a quarantine digest is not sent. The process repeats at the next interval. |
| Retention Period | How long quarantined emails are retained in the quarantine, ranging from 1 to 30 days. |
| Include emails that have been quarantined by a filter | Whether to include emails quarantined based on one, some. or all of the following:
|
| Exclude messages from the Quarantine Digest that are most likely to be spam | Whether to exclude from the digest messages that score very high for spam. |
| Disable Mail Preview From Digest | Prevent quarantined emails from being previewed in the digest. |
Send quarantine Digest
You can initiate the delivery of the quarantine digest for a specific user at any time, regardless of the settings described above.
- Under Administration, click User Management, then Users.
- Click the name of the user you wish to edit settings for.
- Click Digests, then Send Digest.
Preview Quarantine Digest
You can preview the contents of a quarantine digest for a specific user at anytime.
- Under Administration, and click User Management then Users.
- Click the name of the user you wish to edit settings for.
- From the secondary navigation panel, click Digests.
- Click Preview Digest.