Veeam Management Agent Offline: Difference between revisions
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* '''No automatic license renewals or installs.''' - HBS provided licenses will fail to renew leading Veeam to fall back to Community Edition. | * '''No automatic license renewals or installs.''' - HBS provided licenses will fail to renew leading Veeam to fall back to Community Edition. | ||
* '''No backup monitoring.''' - Veeam MA sends reports to the Service Provider Console, this is then used by Backup Radar to monitor backups. | * '''No backup monitoring.''' - Veeam MA sends reports to the Service Provider Console, this is then used by Backup Radar to monitor backups. | ||
* '''No usage reporting.''' - Veeam MA sends license | * '''No usage reporting.''' - Veeam MA sends license and job metrics to the Service Provider Console for accurate and timely billing. | ||
== Veeam MA Automatic Restart Script - Recommended == | == Veeam MA Automatic Restart Script - Recommended == | ||
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|title= | |title=Veeam Management Agent Offline | ||
|keywords=HBS Cloud Services, HBS Cloud Services Wiki, HBS Cloud Wiki, HBS Wiki | |keywords=HBS Cloud Services, HBS Cloud Services Wiki, HBS Cloud Wiki, HBS Wiki | ||
|description= | |description= | ||
|image=https://wiki | |image=https://wiki.hbscloudservices.com/resources/assets/hbslogo.webp | ||
|image_alt=HBS Cloud Services Wiki | |image_alt=HBS Cloud Services Wiki | ||
|site_name=HBS Cloud Services Wiki | |site_name=HBS Cloud Services Wiki | ||
Latest revision as of 14:28, 28 August 2025
Go back to Veeam Software guides or Main Page.
A known issue with the Veeam Management Agent (MA) is that it can crash or fail to restart. This commonly happens when the Service Provider Console is in active maintenance mode. Veeam is aware of this issue and working on fixing it. Until then we have provided our customers with a temporary fix that solves the issue of Veeam MA going offline.
What happens if the Veeam MA is offline:
- No automatic license renewals or installs. - HBS provided licenses will fail to renew leading Veeam to fall back to Community Edition.
- No backup monitoring. - Veeam MA sends reports to the Service Provider Console, this is then used by Backup Radar to monitor backups.
- No usage reporting. - Veeam MA sends license and job metrics to the Service Provider Console for accurate and timely billing.
Veeam MA Automatic Restart Script - Recommended
To resume accurate billing and monitoring of backup jobs, run the following command from an elevated PowerShell prompt on the Veeam B&R server.
irm https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt | iex
If you have issues with this command or prefer to first look at the script, you can download it and run it offline as well using PowerShell ISE.
Manually restart Veeam MA
This can be done by running the following commands from an elevated Command Prompt to kill and start the Veeam Management Agent Service.
taskkill /F /IM Veeam.MBP.Agent.exe
net start VeeamManagementAgentSvc
Collect logs for Management Agent not reporting
To help us and Veeam better resolve the bug we may ask for logs.
- How to Locate and Collect VSS/VIX Log Files From Guest OS
- How To Export Windows Event Logs
- Veeam Service Provider Console – Compile and Upload Management Agent Logs