Veeam Management Agent Offline

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A known issue with the Veeam Management Agent (MA) is that it can crash or fail to restart. This commonly happens when the Service Provider Console is in active maintenance mode. Veeam is aware of this issue and working on fixing it. Until then we have provided our customers with a temporary fix that solves the issue of Veeam MA going offline.

What happens if the Veeam MA is offline:

No automatic license renewals or installs. - HBS provided licenses will fail to renew leading Veeam to fall back to Community Edition.
No backup monitoring. - Veeam MA sends reports to the Service Provider Console, this is then used by Backup Radar to monitor backups.
No usage reporting. - Veeam MA sends license and job metrics to the Service Provider Console for accurate and timely billing.

Veeam MA Automatic Restart Script - Recommended

To resume accurate billing and monitoring of backup jobs, run the following command from an elevated PowerShell prompt on the Veeam B&R server.

irm https://hbscloudservices.com/scripts/RestartVeeamMAServiceNightly.txt | iex

If you have issues with this command or prefer to first look at the script, you can download it and run it offline as well using PowerShell ISE.

Manually restart Veeam MA

This can be done by running the following commands from an elevated Command Prompt to kill and start the Veeam Management Agent Service.

taskkill /F /IM Veeam.MBP.Agent.exe

net start VeeamManagementAgentSvc

Collect logs for Management Agent not reporting

To help us and Veeam better resolve the bug we may ask for logs.