Spam getting through

Go back to Proofpoint Essentials guides or Main Page.

Proofpoint Essentials is powered by Proofpoint’s MLX machine learning technology. This solution examines and filters millions of possible spam attributes in every email including message envelope headers and structure, email images, email sender reputation as well as unstructured content in the message body to prevent spam emails, attachment-based spam (including PDF and image-based spam), while automatically filtering and adapting to new spam attacks as they appear. However, there will be cases where mail, considered to be SPAM by the user, is delivered. These are often newsletters or “bulk-mail”.

There are a few configuration options available to help address these concerns:

• Companies can choose to enable an Easy Spam reporting disclaimer feature. When enabled add a short line of text to the bottom of all inbound emails. Users can click on the link to identify a message as spam and, as a result, educate our spam engines. In addition, during this step users can choose to allow or block all future emails from that sender. For customers on EU1 or US1 simply create a support ticket and attach a copy of the email which the support team can then send to the Proofpoint spam team.
• Companies can be configured to Quarantine bulk email. This will quarantine emails that score high as Bulk email.
• Companies can have their spam sensitivity adjusted. A more aggressive (lower) spam trigger level may quarantine emails that score as slightly spammy.

End User Actions:

• Login to Proofpoint portal: https://us3.proofpointessentials.com
• Mark email as spam from the logs
• Add addresses or domains to blocked sender list